Widerrufsrecht

At ACE BLAST, we want you to feel confident with every purchase. If your order isn’t right for you, you may request a return within 30 days of receiving your order, subject to the conditions below.

RETURNS

To be eligible for a return, items must be:

• Unworn, unused and unwashed

• In their original condition

• Returned with all original tags and packaging

• Free from marks, stains, odours, damage or signs of wear

For hygiene reasons, certain items may not be eligible for return once opened, worn or used where permitted by applicable law.

HOW TO REQUEST A RETURN

Before sending anything back, please contact ACE BLAST Customer Support with your order number and reason for the return.

Once your return request has been reviewed, we will provide the appropriate return instructions.

Please do not send products back without receiving return instructions first, as orders may be fulfilled from different locations.

RETURN SHIPPING

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning an item. ACE BLAST cannot be responsible for return parcels lost in transit.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs or video showing the product and problem

Once verified, we will work to provide an appropriate replacement, refund or other resolution at no additional cost to you, as applicable.

REFUNDS

Once an eligible return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.

EXCHANGES

If you need a different size, colour or product, please contact Customer Support. Availability cannot be guaranteed.

Depending on the circumstances and fulfillment location, we may ask you to return the original item and place a new order.

CANCELLATIONS

Orders are processed quickly. If you wish to cancel or change an order, contact us as soon as possible.

Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.

NON-RETURNABLE ITEMS

Subject to applicable consumer law, returns may not be accepted for:

• Items showing signs of wear or use

• Washed or altered products

• Products missing original tags

• Certain hygiene-sensitive products once opened or used

• Gift cards

• Items specifically marked as final sale where legally permitted

PROMOTIONAL ORDERS

Products purchased using promotional discounts, including WELCOME15, remain subject to this Return & Refund Policy unless clearly identified as final sale where legally permitted.

If a refund is approved, the refund will be based on the amount actually paid for the returned product after discounts.

INTERNATIONAL ORDERS

Return instructions and return locations may vary depending on the country from which your order was fulfilled. Always contact us before returning an international order.

Any mandatory consumer rights available under the laws applicable to your purchase remain unaffected by this policy.

EU & UK CONSUMER RIGHTS

Where applicable, customers in the European Union and United Kingdom may have additional statutory rights when purchasing goods online, including a 14-day right of withdrawal for online purchases, during which you may cancel your order without giving a reason.

The withdrawal period generally begins from the day you, or a person nominated by you, receives the goods, subject to applicable law and any legally permitted exceptions.

Where the statutory right of withdrawal applies, customers should notify ACE BLAST of their decision to withdraw within the applicable 14-day period. After notifying us, the goods must be returned within the period required by applicable law.

Products should be handled only to the extent reasonably necessary to establish their nature, characteristics and functioning. Where permitted by law, a reduction in refund value may apply if goods have been handled beyond what would reasonably be permitted when examining them in a physical store.

Certain products may be exempt from the statutory right of withdrawal, including applicable sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where permitted by law.

Nothing in this Return & Refund Policy limits or excludes any statutory consumer rights that cannot legally be limited or excluded.

CONTACT US

For returns, refunds or problems with an order, please contact:

ACE BLAST Customer Support
Website: ACE BLAST
Email: contact@aceblast.store

Please include your order number whenever contacting us so we can assist you more quickly.

ACE BLAST — BUILT FOR MORE. MADE TO PERFORM.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@aceblast.store. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@aceblast.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@aceblast.store.