FAQ
1. WHERE DOES ACE BLAST OPERATE FROM?
ACE BLAST is an e-commerce fitness and activewear business operating from Rotterdam, Netherlands.
Business Address:
Strevelsweg 737
3083 LS Rotterdam
Netherlands
For customer support, please contact:
2. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
Processing time is separate from delivery time.
Once your order has been dispatched, you will normally receive a shipping confirmation email with tracking information where tracking is available.
3. HOW LONG DOES DELIVERY TAKE?
Typical estimated delivery times are:
- United States & Canada: approximately 10–21 business days
- Europe & Middle East: approximately 10–21 business days
- Other supported international destinations: approximately 10–21 business days
These estimates should normally be considered together with our 1–3 business day processing time.
Delivery times are estimates and may occasionally be affected by customs processing, carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.
4. HOW MUCH DOES SHIPPING COST?
Available shipping methods and charges are displayed during checkout before you complete your purchase.
Where a free-shipping offer or threshold applies, the qualifying amount will be displayed on our website or during checkout in the applicable market currency.
The shipping amount shown at checkout is the amount that applies to your order.
5. DO YOU SHIP INTERNATIONALLY?
Yes. ACE BLAST ships to international destinations supported by our checkout.
Shipping availability can depend on the product, fulfilment location and destination.
If your country or address is available during checkout and a shipping option is shown, delivery is currently available for that order.
6. WILL I HAVE TO PAY CUSTOMS OR IMPORT CHARGES?
International orders may be subject to import duties, taxes or customs charges depending on the destination country.
Where these charges are not already collected during checkout, they may be charged by the local customs authority or delivery carrier.
Customers are responsible for applicable import charges where permitted by law and where those charges have not already been collected by ACE BLAST.
We recommend checking the import rules that apply in your destination country before ordering.
7. WHAT IS YOUR RETURN POLICY?
You may request an eligible return within 30 days of receiving your order.
For our standard return policy, products should generally be:
- Unworn
- Unused
- Unwashed
- In their original condition
- Returned with original tags where applicable
- Free from stains, marks, odours or signs of use
Mandatory consumer rights remain unaffected.
8. HOW DO I START A RETURN?
Before returning a product, email:
Please include:
- Your name
- Order number
- Product you wish to return
- Reason for the return
We will provide the appropriate return instructions and return destination.
Please do not send products to our registered office or another address unless ACE BLAST has specifically instructed you to do so, as fulfilment and return locations may vary.
9. WHO PAYS FOR RETURN SHIPPING?
For standard change-of-mind returns, customers are generally responsible for return shipping costs unless applicable law requires otherwise.
If you receive a damaged, defective or incorrect product, ACE BLAST will provide an appropriate resolution and cover reasonable return costs where required.
10. WHEN WILL I RECEIVE MY REFUND?
Once an eligible return has been received and inspected, we will notify you regarding the refund.
Approved refunds are issued to the original payment method.
For returns under our voluntary 30-day policy, we aim to process approved refunds within 10 business days after receiving and inspecting the returned product.
Your bank, card issuer or payment provider may require additional time for the funds to appear in your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact:
11. DO EU AND UK CUSTOMERS HAVE ADDITIONAL CANCELLATION RIGHTS?
Where applicable, customers in the European Union and United Kingdom generally have statutory cancellation or withdrawal rights for qualifying online purchases, including a 14-day period in which they may notify us that they wish to cancel, subject to applicable legal exceptions.
These statutory rights are separate from our voluntary 30-day return policy.
Please see our Return & Refund Policy for full details.
12. HOW DO I TRACK MY ORDER?
When tracking is available, you will receive a tracking number by email after your order has been dispatched.
Tracking information may take some time to become active after shipment.
If your tracking information has not updated for an extended period, contact:
Please include your order number.
13. WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
If your order arrives damaged, defective or you receive the wrong product, contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs or video where appropriate
We will review the issue and provide an appropriate resolution.
14. CAN I CHANGE OR CANCEL MY ORDER?
If you need to change or cancel an order, contact:
as soon as possible.
Orders can enter fulfilment quickly, so we cannot guarantee that changes or cancellations will be possible once processing or shipping has begun.
Your applicable statutory cancellation rights remain unaffected.
15. HOW CAN I CONTACT ACE BLAST CUSTOMER SUPPORT?
For help with:
- Orders
- Shipping
- Returns
- Refunds
- Tracking
- Product questions
- Sizing
- General enquiries
please contact:
When contacting us about an existing order, please include your order number so we can assist you efficiently.
BUSINESS INFORMATION
ACE BLAST
Strevelsweg 737
3083 LS Rotterdam
Netherlands
Customer Service Email: contact@aceblast.store
Website: aceblast.store
KVK Number: 42125893
VAT (BTW) Number: NL005514570B60
