Privacy policy

Last Updated: August 24, 2026

ACE BLAST respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how ACE BLAST collects, uses, stores, shares and protects personal information when you visit or use aceblast.store, create an account, place an order, contact us, use our customer-support services, subscribe to marketing communications or otherwise interact with our website and services.

ACE BLAST operates this online store using the Shopify platform.

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), ACE BLAST is the data controller of personal information we process for our own business purposes, except where another organization acts as an independent controller as described below.

Nothing in this Privacy Policy limits any rights available to you under applicable data protection law.

1. BUSINESS & CONTROLLER INFORMATION

Business Name: ACE BLAST
Registered Office / Legal Address: Strevelsweg 737, 3083 LS Rotterdam, Netherlands
Customer Service & Privacy Email: contact@aceblast.store
Website: aceblast.store
KVK Number: 42125893
VAT (BTW) Number: NL005514570B60

For questions about this Privacy Policy or to exercise your privacy rights, contact:

contact@aceblast.store

2. PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with ACE BLAST, we may collect or process the following categories of personal information.

Contact Information

This may include:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

Order & Transaction Information

This may include:

• Products viewed or purchased

• Products added to your cart or wishlist

• Order history

• Returns

• Exchanges

• Refunds

• Cancellations

• Discounts used

• Transaction details

• Shipping and tracking information

Payment Information

Payments are processed using Shopify and/or authorized third-party payment providers.

Payment providers may collect payment card details, bank information and other financial information necessary to complete a transaction.

ACE BLAST does not ordinarily receive or store your complete payment card number.

We may receive limited payment-related information such as:

• Payment status

• Transaction references

• Payment method used

• Fraud or authorization status

Account Information

If you create a customer account, we may process information such as:

• Account login details

• Account preferences

• Saved addresses

• Order history

• Account settings

Customer Support Information

When you interact with ACE BLAST customer support, including automated or AI-assisted support services, we may process information such as:

• Your name

• Email address

• Order number

• Messages you send to us

• Product questions

• Delivery or tracking questions

• Return or refund requests

• Information needed to resolve your enquiry

• Conversation history where necessary for customer support

Please avoid providing sensitive personal information that is not necessary for us to assist you.

Communications

We may collect information you provide when you:

• Contact customer support

• Use website chat

• Submit a contact form

• Request a return or refund

• Send us an email

• Submit a review

• Communicate with us regarding an order or our services

Device & Technical Information

We may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Device identifiers

• Website activity

• Pages viewed

• Referring website

• Date and time of visits

Usage Information

We may collect information about how you interact with our website, including:

• Products viewed

• Search activity

• Cart activity

• Website navigation

• Interaction with advertisements or marketing

• Website preferences

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information in the following ways.

Directly From You

For example, when you:

• Place an order

• Create an account

• Contact us

• Use customer-support chat

• Subscribe to marketing

• Request a return or refund

• Submit information through our website

Automatically

Certain information may be collected automatically when you use our website through:

• Cookies

• Pixels

• Analytics technologies

• Similar tracking technologies

From Service Providers

We may receive information from companies that help operate our business, including:

• Shopify

• Payment processors

• Fulfilment providers

• Shipping carriers

• Customer-support providers

• Automation and workflow providers

• Analytics providers

• Advertising and marketing platforms

From Business Partners

Where permitted by law, we may receive information from advertising, analytics, social media or other business partners.

4. HOW WE USE PERSONAL INFORMATION

We may use your personal information for the following purposes.

Processing Orders

We use personal information to:

• Process purchases

• Process payments

• Confirm orders

• Arrange fulfilment

• Arrange shipping

• Provide tracking

• Handle returns

• Process refunds and exchanges

Providing Customer Service

We use personal information to:

• Respond to enquiries

• Resolve order problems

• Handle complaints

• Answer product questions

• Provide sizing or product information

• Assist with shipping and tracking

• Assist with returns and refunds

• Escalate an enquiry to a human support representative where necessary

Automated & AI-Assisted Customer Support

ACE BLAST may use automated or AI-assisted systems to help provide customer support.

These systems may process information contained in your enquiry in order to:

• Understand your question

• Provide product information

• Assist with order or delivery enquiries

• Provide policy information

• Recommend products

• Help resolve common support requests

• Route an enquiry to the appropriate support process

• Escalate an enquiry to a human representative where appropriate

Automated support systems are intended to assist customer service and do not remove any privacy or consumer rights available to you under applicable law.

Where necessary, information may be processed by service providers that support these systems.

Managing Customer Accounts

We may use information to:

• Create and maintain customer accounts

• Remember preferences

• Display order history

• Provide account-related services

Improving Our Website & Services

We may use information to:

• Understand how customers use our website

• Improve website performance

• Improve product selection

• Improve customer experience

• Improve customer-support services

• Diagnose technical problems

• Analyze business performance

Security & Fraud Prevention

We may use personal information to:

• Detect and prevent fraudulent transactions

• Protect customer accounts

• Protect our website

• Prevent abuse

• Investigate suspicious activity

• Maintain the security of our services

Marketing & Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional emails

• Communicate offers and promotions

• Measure advertising performance

• Personalize advertisements

• Understand customer interests

Where consent is required, we will rely on consent before sending marketing communications or using non-essential cookies or similar technologies.

You may unsubscribe from promotional emails at any time using the unsubscribe link contained in those emails.

You may still receive non-promotional communications relating to orders, accounts, customer service, security or other transactions.

Legal & Regulatory Purposes

We may process information where reasonably necessary to:

• Comply with legal obligations

• Maintain tax or accounting records

• Respond to lawful government or regulatory requests

• Establish, exercise or defend legal claims

• Enforce our terms and policies

5. LEGAL BASES FOR PROCESSING

Where the GDPR, UK GDPR or similar laws apply, ACE BLAST processes personal information only where an appropriate legal basis exists.

Depending on the circumstances, we may rely on:

Performance of a Contract

We process information where necessary to provide products or services you have requested, including:

• Processing orders

• Taking payments

• Shipping products

• Managing returns

• Processing refunds

• Providing customer support

Consent

We may rely on your consent for activities such as:

• Certain marketing communications

• Certain advertising activities

• Non-essential cookies and tracking technologies where consent is legally required

You may withdraw your consent at any time.

Withdrawing consent does not affect processing that lawfully occurred before your withdrawal.

Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These interests may include:

• Protecting our website and customers

• Preventing fraud

• Improving our services

• Improving customer support

• Understanding website performance

• Managing our business

• Responding to customer enquiries

Legal Obligations

We may process information when required to comply with laws or regulatory requirements, including taxation, accounting, consumer protection, fraud prevention and lawful authority requests.

6. COOKIES & SIMILAR TECHNOLOGIES

ACE BLAST and our service providers may use cookies and similar technologies to operate and improve the website.

Cookies may be used for purposes including:

• Keeping the website functioning

• Remembering customer preferences

• Maintaining shopping-cart functionality

• Security and fraud prevention

• Website analytics

• Measuring advertising effectiveness

• Personalizing marketing where permitted

Where applicable law requires consent for non-essential cookies, those technologies will be used according to the privacy choices provided through our cookie or privacy controls.

You can also control certain cookies through your browser settings.

Disabling some cookies may affect the operation or functionality of certain website features.

7. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

Shopify

Our website and online store are powered by Shopify.

Shopify processes personal information in connection with hosting, ecommerce functionality, checkout, payments, fraud prevention, analytics and other Shopify services.

Payment Providers

Payment information may be shared with payment processors, banks and financial-service providers for the purpose of processing and securing transactions.

Fulfilment & Shipping Providers

We may provide necessary information such as your:

• Name

• Address

• Telephone number

• Order information

• Shipping information

to fulfilment partners and delivery carriers so your order can be prepared, dispatched and delivered.

Customer Support & Automation Providers

We may use third-party customer-support, workflow, automation, cloud or artificial-intelligence service providers to help us respond to customer enquiries and operate our support services.

Information shared with such providers will be limited to what is reasonably necessary for the relevant service.

This may include:

• Customer contact information

• Order information

• Support messages

• Product enquiries

• Shipping or tracking information

• Return or refund information

Where appropriate, these providers process information according to their contractual obligations and applicable data protection law.

Service Providers

We may use service providers for activities such as:

• Website hosting

• IT services

• Analytics

• Cloud storage

• Customer support

• Workflow automation

• Marketing

• Advertising

• Fraud prevention

These providers may process personal information only as permitted by applicable law and their contractual responsibilities.

Advertising & Marketing Partners

Where permitted by law and consistent with your privacy choices, certain information may be shared with advertising or marketing platforms to:

• Measure advertising

• Display relevant advertisements

• Analyze marketing performance

Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law

• Respond to a valid court order or legal request

• Protect the rights or safety of ACE BLAST, our customers or others

• Investigate fraud or unlawful activity

• Establish or defend legal claims

Business Transactions

If ACE BLAST is involved in a merger, acquisition, restructuring or sale of business assets, relevant information may be transferred as part of that transaction subject to applicable law.

8. RELATIONSHIP WITH SHOPIFY

ACE BLAST uses Shopify to operate our online store.

Shopify may process information regarding your interaction with our store to provide its services and, depending on the Shopify features enabled, may process certain information for its own purposes.

Where Shopify acts as a processor for ACE BLAST, it processes customer personal information on our behalf.

For certain Shopify services and enhanced features, Shopify may act as an independent data controller.

For more information about Shopify's processing practices and privacy rights, you can review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/

9. DATA SHARING & TARGETED ADVERTISING CHOICES

Depending on where you live, applicable privacy laws may give you the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities defined as the "sale" or "sharing" of personal information.

Where applicable, you can use our privacy controls here:

https://aceblast.store/pages/data-sharing-opt-out

Shopify may also recognize certain supported privacy preference signals, such as Global Privacy Control, where required by applicable law.

10. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

ACE BLAST does not control the privacy practices of independent third-party websites.

If you follow a link to another website, you should review that website's privacy policy before providing personal information.

11. SECURITY

We use reasonable technical, organizational and administrative measures designed to protect personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

Our store is hosted using Shopify, which provides security measures for the Shopify ecommerce platform.

However, no method of internet transmission or electronic storage can guarantee absolute security.

You should avoid sending highly sensitive or confidential information through unsecured communication channels.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing products and services

• Maintaining customer accounts

• Completing orders

• Managing returns and refunds

• Customer support

• Fraud prevention

• Tax and accounting obligations

• Resolving disputes

• Establishing or defending legal claims

• Complying with applicable law

Customer-support conversation information may also be retained where reasonably necessary to:

• Resolve ongoing enquiries

• Maintain service quality

• Investigate complaints

• Prevent abuse

• Meet legal obligations

The exact retention period may vary depending on the type of information, the nature of our relationship with you and applicable legal requirements.

When personal information is no longer reasonably required, it may be deleted, anonymized or otherwise handled in accordance with applicable law.

13. INTERNATIONAL DATA TRANSFERS

ACE BLAST operates from the Netherlands, but some service providers may process or store personal information in countries outside the Netherlands, European Economic Area or United Kingdom.

This may include:

• Shopify

• Fulfilment providers

• Customer-support providers

• Cloud and automation providers

• Other international technology providers

Where personal information protected by the GDPR or UK GDPR is transferred internationally, we rely on legally recognized safeguards where required, which may include:

• An adequacy decision

• European Commission Standard Contractual Clauses

• UK-approved transfer mechanisms

• Other legally recognized safeguards

You may contact us for additional information about applicable safeguards.

14. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have some or all of the following rights.

Right of Access

You may request information about the personal information we hold about you and request a copy of that information.

Right to Correction

You may request that inaccurate or incomplete personal information be corrected.

Right to Deletion

You may request deletion of personal information where applicable law gives you that right.

Right to Restrict Processing

You may request that processing of certain personal information be restricted in circumstances provided by law.

Right to Object

You may object to certain processing based on legitimate interests or direct marketing.

Right to Data Portability

Where applicable, you may request your personal information in a structured, commonly used and machine-readable format or request its transfer to another organization.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal will not affect the lawfulness of processing that occurred before consent was withdrawn.

Marketing Opt-Out

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing communications.

Targeted Advertising Choices

Where applicable, you may have the right to opt out of certain targeted advertising or data-sharing activities.

Automated Decision-Making Rights

Where applicable law gives you rights relating to automated decision-making that produces legal or similarly significant effects, those rights remain unaffected.

ACE BLAST's automated customer-support systems are primarily used to assist with customer service and routine enquiries.

15. EXERCISING YOUR RIGHTS

To submit a privacy request, contact:

contact@aceblast.store

Please clearly describe the request and provide sufficient information for us to identify the relevant records.

We may need to verify your identity before completing certain requests.

We will respond within the period required by applicable law.

We will not discriminate against you for exercising your privacy rights.

16. COMPLAINTS

If you have concerns about how ACE BLAST processes your personal information, please contact us first at:

contact@aceblast.store

If you are located in the European Economic Area, you also have the right to lodge a complaint with an applicable data protection supervisory authority.

Because ACE BLAST operates from the Netherlands, the relevant Dutch supervisory authority is the Autoriteit Persoonsgegevens (AP).

If you live outside the Netherlands, you may also be entitled to contact the supervisory authority responsible for data protection in your country.

17. CHILDREN'S PRIVACY

Our services are not specifically directed toward children.

We do not knowingly collect or process personal information from children in circumstances where doing so would violate applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to ACE BLAST unlawfully, please contact:

contact@aceblast.store

We will review the request and take appropriate action where required.

18. AUTOMATED SYSTEMS

ACE BLAST and our service providers may use automated technologies in connection with:

• Customer support

• Ecommerce operations

• Payments

• Fraud prevention

• Website security

• Order processing

• Service improvement

Automated customer-support technologies may help answer common questions, provide order or product information and route enquiries.

Where appropriate, a customer enquiry may be escalated to a human representative.

Automated systems used by ACE BLAST are not intended to remove rights available to customers under applicable privacy or consumer law.

Where applicable law provides rights concerning automated decision-making that produces legal or similarly significant effects, those rights remain unaffected.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes to our business

• Changes to our website

• Changes to service providers

• Changes to our privacy practices

• New customer-support technologies

• Legal or regulatory requirements

When we update this policy, we will publish the revised version on our website and update the Last Updated date.

Where required by law, we will provide additional notice regarding material changes.

20. CONTACT ACE BLAST

For privacy questions, data protection requests or concerns about your personal information, contact:

ACE BLAST
Strevelsweg 737
3083 LS Rotterdam
Netherlands

Email: contact@aceblast.store
Website: aceblast.store
KVK Number: 42125893
VAT (BTW) Number: NL005514570B60