Refund policy
Last Updated: August 24, 2026
At ACE BLAST, we want you to feel confident with every purchase. If your order is not right for you, you may request a return within 30 days of receiving your order, subject to the conditions below.
Nothing in this policy limits, excludes or replaces any mandatory consumer rights available to you under applicable law.
1. 30-DAY RETURN POLICY
ACE BLAST accepts eligible return requests made within 30 days after delivery.
To qualify for our voluntary 30-day return policy, the product must be:
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Unworn, unused and unwashed
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In its original condition
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Returned with all original tags where applicable
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Returned with the original packaging where reasonably possible
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Free from stains, marks, odours, damage or other signs of use
Please contact us before returning any product so we can provide the correct return instructions and destination.
2. HOW TO REQUEST A RETURN
To start a return, contact:
Email: contact@aceblast.store
Please include:
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Your full name
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Your order number
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The product you wish to return
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The reason for the return
Once your request has been reviewed, ACE BLAST will provide the appropriate return instructions and return destination.
Do not send a return to our registered office or any other address unless ACE BLAST has specifically instructed you to do so.
Because orders may be fulfilled from different locations, the appropriate return destination may vary.
Items returned without first contacting us may experience delays or may not be accepted where prior return authorization is reasonably required.
3. RETURN SHIPPING COSTS
For standard returns where the product is not faulty, damaged, incorrect or otherwise non-conforming, the customer is responsible for the direct cost of returning the product unless applicable law requires otherwise.
This includes change-of-mind returns under our voluntary 30-day return policy.
Where an EU or UK customer exercises a statutory right of withdrawal or cancellation, the customer is responsible for direct return shipping costs where legally permitted and where this obligation was properly disclosed before purchase.
We recommend using a tracked shipping service and retaining proof of postage until your return has been completed.
If ACE BLAST supplied the wrong product, or the product is defective, damaged or otherwise not in conformity when received, ACE BLAST will cover reasonable return costs where required by applicable law.
4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If your product arrives:
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Damaged
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Defective
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Incorrect
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Materially different from the product ordered
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Otherwise not in conformity with your order
please contact contact@aceblast.store as soon as reasonably possible.
Include:
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Your order number
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A description of the problem
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Clear photographs or video showing the product and issue where appropriate
Once the issue has been reviewed, we will provide an appropriate remedy, which may include a repair, replacement, refund or another remedy depending on the circumstances and your applicable consumer rights.
Eligible remedies for defective, damaged, incorrect or non-conforming products will be provided at no additional cost to the customer where required by law.
5. REFUNDS
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
For returns made under our voluntary 30-day return policy, we aim to process approved refunds within 10 business days after the returned product has been received and inspected.
For statutory EU or UK withdrawal or cancellation rights, refunds will be processed within the period required by applicable law.
Where permitted by law, ACE BLAST may withhold reimbursement until we have received the returned goods or you provide satisfactory evidence that the goods have been sent back.
After ACE BLAST issues a refund, your bank, card issuer or payment provider may require additional time to credit the funds to your account.
If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact:
6. ORIGINAL DELIVERY CHARGES
For ordinary returns made under our voluntary 30-day return policy outside any applicable statutory withdrawal or cancellation period, original delivery charges are generally non-refundable unless the product was damaged, defective, incorrect or applicable law requires otherwise.
Where a customer validly exercises an applicable EU or UK statutory right of withdrawal or cancellation, ACE BLAST will refund the applicable standard outbound delivery charge where required by law.
If the customer selected a more expensive delivery method than our standard delivery option, any additional premium or express delivery cost may not be refundable where permitted by law.
7. EXCHANGES
If you require another size, colour or product, contact:
Product availability cannot be guaranteed.
Depending on the product and fulfilment location, we may ask you to return the original item and place a separate order for the replacement product.
Any statutory rights relating to defective or non-conforming goods remain unaffected.
8. ORDER CANCELLATIONS & CHANGES
Orders may begin processing shortly after they are placed.
If you need to cancel or change an order, contact contact@aceblast.store as soon as possible.
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfilment or has been shipped, we may not be able to cancel or modify it before delivery.
This does not affect any statutory cancellation or withdrawal rights that may apply after delivery.
9. NON-RETURNABLE PRODUCTS
Subject to applicable consumer law, we may refuse returns under our voluntary 30-day return policy for:
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Products that have been worn beyond what is reasonably necessary to inspect or try them on
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Washed products
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Altered or damaged products
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Products with stains, marks, odours or other signs of use
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Products missing original tags where removal materially affects resale condition
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Gift cards
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Certain sealed hygiene-sensitive products once the seal has been broken, where legally permitted
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Products specifically identified as non-returnable where applicable law permits this
These exclusions do not remove your statutory rights where a product is faulty, damaged, incorrectly supplied, not as described or otherwise not in conformity with applicable law.
10. SALE & PROMOTIONAL PRODUCTS
Products purchased during a sale or using a promotional or discount code, including WELCOME15, remain eligible for return under this policy unless a lawful exception is clearly disclosed before purchase.
If an eligible discounted product is returned, the refund will be based on the amount actually paid for that product after any applicable discount.
Your statutory rights are not affected by a sale or promotional price.
11. INTERNATIONAL RETURNS
ACE BLAST sells to customers in multiple international markets.
The appropriate return location may differ depending on the product, order and fulfilment location.
For this reason, customers must contact contact@aceblast.store before sending an international return.
We will provide the appropriate return instructions and destination.
Any mandatory consumer rights applicable in the customer's country remain unaffected.
12. EUROPEAN UNION RIGHT OF WITHDRAWAL
For qualifying online purchases, consumers in the European Union generally have a statutory right to withdraw from the purchase without giving a reason within 14 days after receiving the goods, subject to applicable legal exceptions.
Where multiple goods from one order are delivered separately, the statutory withdrawal period may begin when the final qualifying item is received, as provided by applicable law.
To exercise this right, notify ACE BLAST clearly of your decision to withdraw by emailing:
You do not need to provide a reason.
After notifying us of your withdrawal, the goods must be returned within the period required by applicable law.
Customers are responsible for the direct return shipping costs where legally permitted and where they were informed of this obligation before purchase.
You may inspect and try a product only to the extent reasonably necessary to establish its nature, characteristics and functioning, similar to how you could inspect it in a physical shop.
Where legally permitted, ACE BLAST may make an appropriate deduction for diminished value caused by handling beyond what was reasonably necessary.
Where the statutory right of withdrawal applies, ACE BLAST will reimburse eligible payments, including the applicable standard outbound delivery charge, within the period required by EU consumer law.
Where legally permitted, we may withhold reimbursement until we receive the returned goods or you provide evidence that the goods have been sent back.
13. UNITED KINGDOM CANCELLATION RIGHTS
For qualifying online purchases, consumers in the United Kingdom generally have the right to notify ACE BLAST that they wish to cancel within 14 days after receiving their goods, subject to applicable legal exceptions.
Customers generally have a further 14 days after notifying us of cancellation to return the goods.
To exercise this right, contact:
You do not need to provide a reason.
Where the statutory cancellation right applies, ACE BLAST will refund eligible payments, including the applicable standard outbound delivery charge, as required by UK consumer law.
Where required by law, refunds relating to a statutory UK cancellation will be made within 14 days after we receive the returned goods or appropriate evidence that they have been returned.
Customers remain responsible for direct return shipping costs where legally permitted and where this obligation was properly disclosed.
14. STATUTORY CONSUMER RIGHTS
This Return & Refund Policy provides additional information about how ACE BLAST handles returns and refunds.
It does not exclude, restrict or replace any mandatory legal rights you may have relating to:
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Faulty goods
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Damaged goods
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Incorrectly supplied goods
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Goods that are not as described
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Goods that do not conform to the contract
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Statutory cancellation or withdrawal rights
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Mandatory guarantees or remedies
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Other applicable consumer protections
Where applicable law provides greater protection than this policy, the applicable legal requirements will apply.
15. CONTACT US
For returns, refunds, exchanges, cancellations, damaged products or any other order-related issue, contact:
ACE BLAST
Strevelsweg 737
3083 LS Rotterdam
Netherlands
Customer Service Email: contact@aceblast.store
Website: aceblast.store
KVK Number: 42125893
VAT (BTW) Number: NL005514570B60
Please include your order number when contacting us so we can assist you efficiently.
