Return & Refund Policy
At ACE BLAST, we want you to feel confident with every purchase. If your order isn’t right for you, you may request a return within 30 days of receiving your order, subject to the conditions below.
RETURNS
To be eligible for a return, items must be:
- Unworn, unused and unwashed
- In their original condition
- Returned with all original tags and packaging
- Free from marks, stains, odours, damage or signs of wear
For hygiene reasons, certain items may not be eligible for return once opened, worn or used where permitted by applicable law.
HOW TO REQUEST A RETURN
Before sending anything back, please contact ACE BLAST Customer Support with your order number and reason for the return.
Once your return request has been reviewed, we will provide the appropriate return instructions.
Please do not send products back without receiving return instructions first, as orders may be fulfilled from different locations.
RETURN SHIPPING
Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
We recommend using a trackable shipping service when returning an item. ACE BLAST cannot be responsible for return parcels lost in transit.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs or video showing the product and problem
Once verified, we will work to provide an appropriate replacement, refund or other resolution at no additional cost to you, as applicable.
REFUNDS
Once an eligible return has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.
EXCHANGES
If you need a different size, colour or product, please contact Customer Support. Availability cannot be guaranteed.
Depending on the circumstances and fulfillment location, we may ask you to return the original item and place a new order.
CANCELLATIONS
Orders are processed quickly. If you wish to cancel or change an order, contact us as soon as possible.
Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.
NON-RETURNABLE ITEMS
Subject to applicable consumer law, returns may not be accepted for:
- Items showing signs of wear or use
- Washed or altered products
- Products missing original tags
- Certain hygiene-sensitive products once opened or used
- Gift cards
- Items specifically marked as final sale where legally permitted
PROMOTIONAL ORDERS
Products purchased using promotional discounts, including WELCOME15, remain subject to this Return & Refund Policy unless clearly identified as final sale where legally permitted.
If a refund is approved, the refund will be based on the amount actually paid for the returned product after discounts.
INTERNATIONAL ORDERS
Return instructions and return locations may vary depending on the country from which your order was fulfilled. Always contact us before returning an international order.
Any mandatory consumer rights available under the laws applicable to your purchase remain unaffected by this policy.
EU & UK CONSUMER RIGHTS
Where applicable, customers in the European Union and United Kingdom may have additional statutory cancellation and return rights for online purchases, including applicable cooling-off rights.
Nothing in this policy is intended to limit or exclude rights that cannot legally be excluded.
CONTACT US
For returns, refunds or problems with an order, please contact:
ACE BLAST Customer Support
Website: ACE BLAST
Email: contact@aceblast.store
Please include your order number whenever contacting us so we can assist you more quickly.
ACE BLAST — ENGINEERED FOR THE REPS NOBODY SEES.
Before publishing, we should insert your actual support email. Also, because you're selling across the EU, UK, US and GCC, I deliberately avoided wording like “all sale items are non-refundable,” which can conflict with mandatory consumer rights in some markets.
